Peter J. Karwacki
"Measure reliabilty and travk with metrics to establish the patterns used to excite managers to action like metrics the industry actually uses to know if a system is reliable:
On-time performance — percentage of trips departing within a defined window of scheduled time, broken out by route and by LRT vs. bus
Missed/cancelled trip rate — trips scheduled vs. trips actually run, not just ""service levels restored""
Mean distance between failures (MDBF) — the standard rail-reliability metric for how far trains run between mechanical failures, tracked over time so a bearing-failure-style problem can't quietly recur for years without anyone naming it
Headway adherence — how evenly buses/trains are actually spaced versus bunching, which is what riders experience as ""the bus never comes and then three show up""
Root-cause closure time — from incident flagged to root cause published, with a hard clock instead of an open-ended ""under review"""
Rawlson King
"For more than a decade before my election, transit in Ottawa was chronically underfunded. Residents paid the price in unreliable service, reduced frequencies, and cancelled routes. I have consistently advocated for transit as both a climate and equity imperative, and I strongly supported the Council's recent commitment to more appropriate funding levels.
Proper investment must deliver three things: better frequency so riders can count on the network throughout the day; reliability backed by transparent, publicly reported performance metrics; and resistance to fare increases that price out the riders we most need to retain. Ridership grows when service is trustworthy and affordable. That is both a fiscal and environmental argument for getting this right.
For Ward 13, I will advance the St. Laurent Boulevard Transit Priority Corridor, push for improved service on routes serving Wateridge Village and other underserved communities, and support the Route 12 connection to Line 1, as well as direct interconnection to Blair LRT station from Wateridge Village. The LRT, when functioning reliably, is one of Ottawa's most significant emissions-reducing investments. Getting it right matters."